Shah Fiesal bin Dato’ Hussain
Lead Consultant & Corporate Communication Coach

Shah Fiesal bin Hussain, aged 44, is currently a competency development training consultant with Conseiller Consulting. He graduated in Bachelor of Mass Communication (majoring in Public Relations) from MARA University of Technology (UITM), Shah Alam and obtained his Masters of Science in Corporate Communication from University Putra Malaysia, Serdang. He also holds a Diploma in Teaching (TESL) from Language Institute, Kuala Lumpur and has attended various professional courses on training and personal development.

He established his career in broadcasting by first joining Metrovision (a terrestrial TV station) in 1995 as Programme Executive and later was promoted to Senior Programme Executive within the first year. Subsequently, in August 1996 he joined ASTRO (a multi-channel satellite TV provider) first as a Senior Executive, in the ensuing years he has held several positions in ASTRO and his last designation in the esteem organization was Head of Broadcast Operations Division with the primary responsibilities to manage the operations of the entire broadcast network operations division efficiently utilizing the professional management skills; this involves managing 450 professionals and monitoring the day-to-day operations of all the units and ensuring that all transmission related procedures are running smoothly in the process. He left ASTRO in March 2007 after 12 years with the company.

In 2008, he joined Malaysian Communication and Multimedia Commission (SKMM) a regulatory agency under then the Ministry of Energy, Water and Communication, as the Director of Consumer Protection under the Content, Consumer, Security and Postal Division. His role was to manage consumer issues and complaints on broadcast, cellular and telecommunication services and overseeing the operation of the entire consumer protection department efficiently. His other major tasks are to develop and review policies and ensure protection of consumer while promoting growth of the industry, this is to ensure consumer confidence through the development and implementation of policies relating to consumer protection.

He is a PSMB certified and Cambridge Business English certified trainer and has the experience in developing the marketability of graduate employability programs by developing their skills and knowledge in areas of Communication, Business English, Personal Excellence, Mindset Change, Interview Handling Skills, Stress Management, Emotional Intelligence, Customer Service, Negotiation Skills and Corporate Teambuilding. Consultant and lead trainer for Graduate Marketability Program (Train&Place-UTM,Skudai), Young Graduate Core Training Program (YGRACT-Iskandar Malaysia), Graduate Employability Management Scheme (GEMS-Khazanah), Graduate Management Training (GREAT-Cyberview Sdn. Bhd.), “Program Perubahan Minda dan Akhiri Zaman Miskin” in Sabah (1AZAM- Kementerian Pembangunan Wanita, Keluarga dan Masyarakat) and “Program Keusahawanan Untuk Pegawai Keusahawanan” (Pusat Pengajian Kolej Komuiniti, Kementerian Pengajian Tinggi), Biotechnology Entrepreneurship Special Training Program (BeST-BiotechCorp).